Po-Ko Home Support

Help with family profiles, shared phones, invitations, tasks, Family Planner, calendars, Apple Watch, privacy, and Pro.

Contact

Email: support@poko-go.com

Include with your request

Your account email, family name, device model, Android/iOS/watchOS version, app version and build, a short description, approximate time, and a screenshot if appropriate. Never send your password, Parent PIN, login or child setup code, private proof photo, or full App Store receipt by email.

Common topics

Account login or password reset, personal family invitation, child-device setup, shared-phone profile switching, Parent PIN recovery, task or proof sync, Family Planner and the local Today marker, optional calendar connections, camera or microphone permissions, reminders, Apple Watch pairing, restoring Pro, family transfer, data export, and deletion.

Shared phones and Parent PIN recovery

A parent can register a phone or tablet in Profile or family settings > Shared family device. Create and confirm a Parent PIN, then let children choose their profiles. Parent Mode requires the PIN, and closing or backgrounding Home locks parent controls again. If you forget the PIN, use the parent sign-in recovery option at the PIN gate. Shared-phone parents sign in separately inside Family Planner. Never share your parent password or PIN with a child or send it to support.

Calendar help

Open Family Planner > Calendars to connect calendars available through your phone's calendar system. Calendar permission is optional. Select calendars, review suggested appointments and explicitly approve the details you want to share. Original calendar events are not changed. Disconnecting stops future reads; remove approved family copies separately if you no longer want them in Home. If a calendar is missing, first check its availability and permissions in the phone's calendar settings.

Subscription help

A parent can open Profile > Family plan to buy, restore, or manage Po-Ko Home Pro. Apple handles payment and refund requests. Send us the account email and family name if the App Store shows an active purchase but the family remains Free.

@Email supportQuestions about Po-Ko, pilots, privacy, or your account.

Last updated: October 21, 2026.