Po-Ko Home Privacy Policy

How Po-Ko Home handles private family accounts, tasks, proof, devices, subscriptions, and support data.

1. Operator

S.I.T. Technology Co., Ltd. / 喜德科技有限公司 9F, 3-2, YuanQu Street, Nankang District, Taipei, 11503, Taiwan, R.O.C. Email: support@poko-go.com

2. Family accounts and roles

A universal Po-Ko account can belong to more than one family and can have a different role in each family. Parents create and manage family profiles. Child and supporter profiles join only through a personal invitation accepted by the signed-in account. Family data is private and is not a public social network.

3. Data we process

Po-Ko Home may process account name and email, password security records, family and member profiles, roles, avatar choices, tasks, routines, checklists, proof notes, voice transcription, proof photos, parent reviews, reward requests, Extra Help records, reminder settings on the device, device and session identifiers, Apple Watch pairing data, subscription transaction references, support messages, and security logs.

4. Photos, audio, and AI transcription

Proof photos and notes are shared only with authorized members of the selected family. If a user records a voice note, audio may be sent to our AI transcription provider to create editable text. Audio is used for this requested feature, is not used for advertising, and is not sold.

5. Children and parent control

Po-Ko Home is designed for parent-managed family use. A parent or legal guardian should create and supervise profiles for younger family members and decide whether a child may submit photos or notes. We do not use child data for behavioral advertising and do not provide stranger contact or in-app payments to child profiles.

6. Subscriptions

Apple processes App Store payment details. Po-Ko receives signed transaction identifiers, product, status, purchase and expiration dates, and a family-specific account token so that one parent subscription can unlock the selected family. We do not receive the full payment card number.

7. Service providers and transfers

We do not sell personal data and do not track users across other companies' apps or websites. We use service providers for hosting, private storage, email delivery, AI transcription, security, backups, customer support, and App Store subscription verification. Data may be processed where these providers operate, subject to appropriate contractual and security measures.

8. Retention and security

Live family data is retained while the family uses Po-Ko Home. Private exports expire after 24 hours. Account and family deletion requests include a 7-day cancellation period. Limited pseudonymous security events may be retained for legal and security purposes, and deleted data may remain in encrypted backups until normal backup expiry. We use authenticated private routes, tenant boundaries, encrypted transport, restricted server access, malware scanning, and monitored backups.

9. Your choices and rights

The app lets you export account data, revoke device sessions, leave families, and request account deletion. A family owner can export, transfer, or delete the family. Depending on your location, you may also request access, correction, restriction, objection, portability, or deletion by contacting support@poko-go.com.

10. Contact

Privacy and data requests: support@poko-go.com

Last updated: July 21, 2026.